Meridian incident

[mzeronet.com] Ongoing incident with historical jobs

Minor Resolved View vendor source →

Meridian experienced a minor incident on October 11, 2023 affecting MzeroManage Kiosk Transfers Service, lasting 23h 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 11, 2023, 07:13 PM UTC
Resolved
Oct 12, 2023, 06:25 PM UTC
Duration
23h 11m
Detected by Pingoru
Oct 11, 2023, 07:13 PM UTC

Affected components

MzeroManage Kiosk Transfers Service

Update timeline

  1. identified Oct 11, 2023, 07:13 PM UTC

    Our engineers are currently working on an incident on mzeronet.com, which caused the files associated with Jobs to become unavailable. Impact: - mzeronet.com customers may find that the data associated with past jobs are not available. - manage.meridiankoisks.com customers are not impacted. Our engineers are working to restore jobs data from a snapshot from October 10th. This process may take up to 24 hours from now.

  2. monitoring Oct 12, 2023, 04:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 12, 2023, 06:25 PM UTC

    This incident has been resolved.