Meridian experienced a major incident on January 16, 2025 affecting MzeroManage Kiosk Reporting Endpoint, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
MzeroManage Kiosk Reporting Endpoint
Update timeline
- identified Jan 16, 2025, 03:35 PM UTC
We're experiencing errors related to PMKs inserting data into the MzeroManage endpoint, and we are currently looking into the issue. Some PMK systems may be affected.
- monitoring Jan 16, 2025, 03:52 PM UTC
Services have been restored, and it may take some time to clear the reporting backlog for any PMK devices affected by the outage.
- resolved Jan 16, 2025, 04:29 PM UTC
This incident has been resolved.