MendMD incident

Delay in the processing of scan requests saas.whitesourcesoftware.com

Minor Resolved View vendor source →

MendMD experienced a minor incident on July 22, 2021 affecting Scans Processing, lasting 4h 54m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2021, 02:33 PM UTC
Resolved
Jul 22, 2021, 07:27 PM UTC
Duration
4h 54m
Detected by Pingoru
Jul 22, 2021, 02:33 PM UTC

Affected components

Scans Processing

Update timeline

  1. investigating Jul 22, 2021, 02:33 PM UTC

    We are currently experiencing a delay in the processing of scan requests in saas.whitesourcesoftware.com. An investigation is in progress and an update will be provided once the root cause has been identified.

  2. investigating Jul 22, 2021, 02:34 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 22, 2021, 05:44 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Jul 22, 2021, 07:02 PM UTC

    We have identified the source of degradation and have taken corrective action. We will continue to monitor and provide a final update once the issue has been fully resolved.

  5. resolved Jul 22, 2021, 07:27 PM UTC

    This incident has been resolved.