MendMD experienced a notice incident on December 7, 2021 affecting Web Console (UI) and Scans Processing and 1 more component, lasting 15h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 07, 2021, 08:04 PM UTC
Dear Customers and Partners, We are experiencing an unscheduled outage in our Saas platform (https://saas.whitesourcesoftware.com) due to issues reported by Amazon in their AWS infrastructure. We are working closely with their team to bring the system back to operation once they restore service to normal. We will keep you updated on progress. We apologize for any inconvenience this is causing. Regards, Jorge Ramirez Director Technical Support - Americas WhiteSource
- monitoring Dec 07, 2021, 10:25 PM UTC
Dear Customers and Partners, We have been monitoring and at this moment we are seeing a stable response from the AWS infrastructure. All services in our Sass environment (https://saas.whitesourcesoftware.com) are operational. Regards, Jorge Ramirez Director Technical Support - Americas WhiteSource
- monitoring Dec 08, 2021, 11:10 AM UTC
Dear Customers and Partners, We have been continuously monitoring the services and the reports by Amazon about the issues in the AWS infrastructure. At this moment, none of the issues in AWS are impacting the WhiteSource services. This incident will now be closed. Thank you for your patience and understanding. Avinoam Weitman Support Manager WhiteSource
- resolved Dec 08, 2021, 11:29 AM UTC
This incident has been resolved.