MendMD incident
Slow scan processing in saas.whitesourcesoftware.com
MendMD experienced a notice incident on February 10, 2022 affecting Scans Processing, lasting 15h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 10, 2022, 03:35 PM UTC
Dear Customers and Partners, We're experiencing slowness of scan processing affecting the saas.whitesourcesoftware.com environment. Our DevOps team is investigating this issue as we speak. At the moment, the scan processing service in this environment is suffering degraded performance. Other services are operational. We will continue sharing the details as the investigation progresses. Thank you for your understanding, Avinoam Weitman Support Manager WhiteSource
- investigating Feb 10, 2022, 05:44 PM UTC
We are continuing to investigate this issue.
- investigating Feb 10, 2022, 05:56 PM UTC
Dear Customers and Partners, Performance of scan processing has been now restored. This was affecting the saas.whitesourcesoftware.com environment. Our DevOps team continues to investigate and is actively monitoring our systems. Thank you for your continued understanding, Regards, Jorge Ramirez Director Technical Support - Americas WhiteSource
- resolved Feb 11, 2022, 06:41 AM UTC
This incident has been resolved.