MendMD incident
Unscheduled outage in our GitHub.com integration
MendMD experienced a critical incident on July 7, 2022 affecting github.com Integration and github.com Integration, lasting 3h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 07, 2022, 09:33 PM UTC
Dear Customers and Partners, We are experiencing an unscheduled outage in our GitHub.com integration. This does not affect customers using the self-hosted SCM integrations with GitHub Enterprise, GitLab Server, or BitBucket Server. Our DevOps team is currently working on restoring service operations. We will be updating you regularly on the progress status. We apologize for the inconvenience this is causing Jorge Ramirez Director Technical Support - Americas Mend
- investigating Jul 08, 2022, 12:16 AM UTC
Dear Customers and Partners, Our DevOps team is continuing to work toward restoring service operations. Currently, our GitHub.com integration is available at a limited capacity. We will be updating you as soon as the service is fully restored. Jorge Ramirez Director Technical Support - Americas Mend
- monitoring Jul 08, 2022, 12:19 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 08, 2022, 01:13 AM UTC
Dear Customers and Partners, We have fully restored operations in our GitHub.com integration. Please don't hesitate to reach out to us if you encounter any problems. We appreciate your understanding. Jorge Ramirez Director Technical Support - Americas Mend