MendMD experienced a notice incident on August 10, 2022 affecting Scans Processing, lasting 9h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 10, 2022, 12:15 AM UTC
Dear Customers and Partners, We are experiencing degraded operations in our app-eu environment (https://app-eu.whitesourcesoftware.com/). Scans are taking longer to process than expected. We are currently investigating and will be updating you regularly until the situation is resolved. We appreciate your understanding. Jorge Ramirez Director Technical Support - Americas Mend
- investigating Aug 10, 2022, 07:42 AM UTC
Dear Customers and Partners, We are still investigating the issue, together with the cloud provider hosting the environment. We will continue providing you with updates every few hours, until the issue is resolved. Thank you. Avinoam Weitman Support Manager Mend
- resolved Aug 10, 2022, 09:40 AM UTC
Dear Customers and Partners, The degraded performance was the result of a hardware issue in the cloud infrastructure. The issue has been fixed and the performance is back to normal now. This incident will be closed now. Thank you for your patience on this one, we appreciate it. Avinoam Weitman Support Manager Mend