MendMD incident
Performance Issue - app.whitesourcesoftware.com - scan processing and UI login
MendMD experienced a major incident on October 9, 2023 affecting Web Console (UI) and Scans Processing, lasting 3h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2023, 09:27 AM UTC
Dear customers and partners, We are experiencing performance issues affecting UI login and scan processing in the app.whitesourcesoftware.com environment. Kindly note that we are investigating this issue and will continue to post updates as we progress. We apologize for this temporary service disruption. May Shelef Support Team Leader Mend.io
- identified Oct 09, 2023, 10:14 AM UTC
Dear customers and partners, We have identified the root cause and are currently working on a fix. We will continue to post updates as we get closer to resolving the issue. May Shelef Support Team Leader Mend.io
- monitoring Oct 09, 2023, 11:55 AM UTC
Dear customers and partners, A fix has been implemented and we are monitoring the results. May Shelef Support Team Leader Mend.io
- resolved Oct 09, 2023, 01:22 PM UTC
Dear customers and partners, The incident has been resolved. We apologize for this temporary service disruption. May Shelef Support Team Leader Mend.io