MendMD experienced a major incident on March 5, 2024 affecting Web Console (UI) and Scans Processing and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Mar 05, 2024, 10:06 PM UTC
Dear customers and partners, We are experiencing a temporary issue that is affecting Unified Agent scans, API calls, and UI access in app.whitesourcesoftware.com. Our team has identified the root cause and are working on a resolution. We apologize for the temporary service disruption and thank you for your understanding. Daniella Rakhamimov Technical Support Team lead
- resolved Mar 05, 2024, 10:40 PM UTC
Dear customers and partners, The incident that was affecting our App instance (app.whitesourcesoftware.com) has been resolved and services are operating as normal. Thank you again for your patience and understanding. Daniella Rakhamimov Technical Support Team Lead