MendMD incident
Scan Delays in saas.whitesourcesoftware.com and saas-eu.whitesourcesoftware.com
MendMD experienced a major incident on March 20, 2025 affecting Scans Processing and Scans Processing, lasting 8h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 20, 2025, 11:13 AM UTC
We have identified delays with SCA scanning in saas-eu.whitesourcesoftware.com. Our team is currently investigating and will provide more updates to follow.
- investigating Mar 20, 2025, 11:56 AM UTC
The backlog of scans is over but we still experience degraded performance.
- identified Mar 20, 2025, 01:27 PM UTC
The engineering team is working on a fix which should be provided in the following hours.
- identified Mar 20, 2025, 04:01 PM UTC
The scope has been expanded to scan processing in saas.whitesourcesoftware.com. The engineering team is working on a fix which should be provided in the following hours.
- resolved Mar 20, 2025, 07:24 PM UTC
The degraded performance issues for both saas.whitesourcesoftware.com and saas-eu.whitesource.com have been resolved.