Mendix experienced a critical incident on March 1, 2026 affecting Mendix Cloud Middle East (UAE), lasting 79d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 01, 2026, 04:06 PM UTC
We are investigating an incident in the Middle East (UAE) region. Customers may experience problems when trying to access their applications.
- identified Mar 01, 2026, 04:07 PM UTC
Due to a power outage in the data center where the standard plan applications are running, unfortunately those applications are inaccessible.
- identified Mar 02, 2026, 08:29 AM UTC
We have identified an issue with an upstream vendor due to a regional incident, causing most applications in that region to be unavailable. We will update the incident as events warrant.
- identified Mar 02, 2026, 03:43 PM UTC
We have identified an issue with an upstream vendor due to a regional incident, causing most applications in that region to be unavailable. The vendor is expecting recovery to take at least another day. We will update the incident as events warrant.
- identified Mar 03, 2026, 03:54 PM UTC
The situation hasn't changed. We have seen no improvement. The vendor is expecting recovery to take at least another day. We will update the incident as events warrant.
- identified Mar 04, 2026, 02:33 PM UTC
The situation hasn't changed. We have seen no improvement. The vendor is expecting recovery to take at least another day. We will update the incident as events warrant.
- identified Mar 09, 2026, 09:14 AM UTC
The situation hasn't changed. We have seen no improvement. The vendor is expecting recovery to take at least another day. We will update the incident as events warrant.
- identified Mar 10, 2026, 03:24 PM UTC
The situation hasn't changed. We have seen no improvement in affected services. The vendor is expecting recovery to take at least another day. Expect Next Update: Friday March 13th 2026, 15:00 UTC
- identified Mar 13, 2026, 03:28 PM UTC
The situation hasn't changed. We have seen no improvement in affected services. The vendor is working hard to restore their services, but didn't provide an ETA when services are restored. Expect Next Update: Monday March 16th 2026, 15:00 UTC
- identified Mar 17, 2026, 09:49 AM UTC
The situation hasn't changed. We have seen no improvement in affected services. The vendor is working hard to restore their services, but didn't provide an ETA when services are restored. Expect Next Update: Friday March 20th 2026
- identified Mar 20, 2026, 02:52 PM UTC
The situation hasn't changed. We have seen no improvement in affected services. The vendor is working hard to restore their services, but didn't provide an ETA when services are restored. Expect Next Update: We will only update again if there is actually an update. Subscribe to get updates automatically.
- resolved May 20, 2026, 08:53 AM UTC
The conditions in the Middle-East have not changed since the last update. We have migrated most of our customers' workloads to alternate regions and are not accepting new applications for the Middle-East. As a result, we are resolving the incident for this region.