Is MendMD Down Right Now? Live MendMD Status & Outages | IsDown incident
Issues with login and slowdowns on the Mend Portal
Is MendMD Down Right Now? Live MendMD Status & Outages | IsDown experienced a minor incident on October 12, 2023 affecting Login Page, lasting 23h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 12, 2023, 02:23 PM UTC
We have identified an issue causing slowdowns, and trouble with logging into the Mend Portal. A "hard refresh" of the browser will resolve the issue on a user's end. We are currently working to prevent this, and will provide an update when possible.
- identified Oct 12, 2023, 02:40 PM UTC
We are continuing to work on a fix for this issue. As a reminder, a "hard refresh" will alleviate this issue. Some instructions for doing this are below: Windows/Linux: Google Chrome: Ctrl + F5 or Ctrl + Shift + R Firefox: Ctrl + F5 or Ctrl + Shift + R Microsoft Edge: Ctrl + F5 Opera: Ctrl + F5 or Ctrl + Shift + R Internet Explorer: Ctrl + F5 MacOS: Google Chrome: Command + Shift + R Firefox: Command + Shift + R Safari: Command + Option + R (Note: Safari doesn't have a built-in hard refresh command like other browsers, but this combination empties the cache and then performs a reload.) Opera: Command + Shift + R
- monitoring Oct 12, 2023, 05:57 PM UTC
We have rolled back our recent release and are seeing a restoration to normal functioning. We will continue to monitor the status of the Mend portal. If you have any continuing issues, please don't hesitate to reach out via the "tech support" option, or you can reach us at [email protected].
- identified Oct 12, 2023, 06:23 PM UTC
We are receiving reports of continued login issues on the Mend portal. We are continuing to work on a resolution at this time. As a reminder, performing a hard refresh may resolve the issue on a user's end. Some instructions for doing so can be found below: Windows/Linux: Google Chrome: Ctrl + F5 or Ctrl + Shift + R Firefox: Ctrl + F5 or Ctrl + Shift + R Microsoft Edge: Ctrl + F5 Opera: Ctrl + F5 or Ctrl + Shift + R Internet Explorer: Ctrl + F5 MacOS: Google Chrome: Command + Shift + R Firefox: Command + Shift + R Safari: Command + Option + R (Note: Safari doesn't have a built-in hard refresh command like other browsers, but this combination empties the cache and then performs a reload.) Opera: Command + Shift + R
- monitoring Oct 12, 2023, 09:23 PM UTC
We have rolled back the release from this morning and reports of the login issue have tapered off. We will continue to monitor the status of the Mend portal. If you have any continuing issues, please don't hesitate to reach out via the "Tech Support" option, or you can reach us at [email protected].
- resolved Oct 13, 2023, 01:28 PM UTC
We have resumed normal functioning after rolling back yesterday's release. We now consider this incident resolved. Please feel free to reach out to Mend Support if you have any concerns. You may click "Tech Support" anywhere on the Mend portal, or you may email us at [email protected].