Is MendMD Down Right Now? Live MendMD Status & Outages | IsDown incident
Vendor Incident - Support Chat
Is MendMD Down Right Now? Live MendMD Status & Outages | IsDown experienced a minor incident on April 2, 2024 affecting Live Chat Technical Support, lasting 15h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 02, 2024, 08:17 PM UTC
We're currently experiencing difficulties with our Support chat service due to a reported issue by our Support chat vendor. Support chat is currently unavailable. If users are experiencing technical difficulties, they can still reach us via email at [email protected]. We're here to help. Our vendor's team is actively seeking a resolution, and we will provide updates as soon as they share them. We appreciate your patience, and thank you for your understanding. You can keep up to date on the status of Mend here: https://status.mendfamily.com/
- identified Apr 02, 2024, 09:02 PM UTC
Our Support chat vendor has identified a fix and is implementing it currently. We will continue to provide updates as they become available. You can keep up to date on the status of Mend here: https://status.mendfamily.com/
- monitoring Apr 02, 2024, 09:12 PM UTC
A fix has been implemented and we are currently resuming normal functioning for our Support chat service. We do not yet have full confirmation of resolution from our vendor. Should any issues arise, you can still reach us via email at [email protected]. You can keep up to date on the status of Mend here: https://status.mendfamily.com/
- resolved Apr 03, 2024, 12:05 PM UTC
This incident was resolved by our Support chat vendor. All systems are currently operational. Thank you for your patience, and we look forward to providing continued service.