Is MendMD Down Right Now? Live MendMD Status & Outages | IsDown incident
Support Chat Vendor Incident
Is MendMD Down Right Now? Live MendMD Status & Outages | IsDown experienced a minor incident on May 1, 2024 affecting Live Chat Technical Support, lasting 3h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 01, 2024, 01:57 PM UTC
Support chat is not accessible for Mend users via the "Tech Support" button on our portal. This is due to an incident with our support chat vendor: https://status.livechat.com/incidents/zmf99q8bmdkh They are actively investigating this issue. We will be sure to update the status of this incident as more information becomes available from our vendor. If you require technical support, please don't hesitate to reach out to [email protected]. We will be happy to assist you with any concerns via email.
- identified May 01, 2024, 02:29 PM UTC
Our vendor has identified an issue and a fix is being implemented: https://status.livechat.com/incidents/zmf99q8bmdkh We will continue to post updates as they become available. If you need any technical support, please feel free to reach out to [email protected].
- monitoring May 01, 2024, 02:56 PM UTC
We have resumed normal functioning in our Support chat. The incident is not yet resolved according to our vendor, so we are monitoring for further issues at this time: https://status.livechat.com/incidents/zmf99q8bmdkh We appreciate your patience as they work on this issue.
- resolved May 01, 2024, 05:16 PM UTC
This incident has been resolved by our support chat vendor: https://status.livechat.com/incidents/zmf99q8bmdkh We appreciate your patience, and look forward to continuing to provide quality support.