Is MendMD Down Right Now? Live MendMD Status & Outages | IsDown incident
Video visit icons missing
Is MendMD Down Right Now? Live MendMD Status & Outages | IsDown experienced a minor incident on April 25, 2024 affecting Video Sessions, lasting 16h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 25, 2024, 07:30 PM UTC
The icons that display on the sidebar of Mend video visits are not displaying due to an issue reported by our icon vendor: https://status.fortawesome.com/incidents/h4k8q3tt2j6g These functions still work within the video visit, but the icons are not visible. Our vendor is working to resolve this issue. We will update our status page when we have confirmation that the issue is resolved. Please don't hesitate to select "Tech help?" on our portal, or email us at [email protected] if you have any questions.
- identified Apr 25, 2024, 07:57 PM UTC
Our icon vendor has posted an update stating that they've discovered an issue with their cloud provider, and are actively working to rectify it: https://status.fortawesome.com/incidents/h4k8q3tt2j6g Please note- these icons' functions still work within the video visit, but the icons are not visible. If you need any assistance, feel free to reach out to Mend Technical Support by selecting "Tech Support?" on our portal, or emailing us at [email protected].
- resolved Apr 26, 2024, 12:07 PM UTC
This incident was resolved by our icon vendor at approximately 5:02 pm Eastern time yesterday: https://status.fortawesome.com/incidents/h4k8q3tt2j6g This issue is resolved. Please don't hesitate to let us know if you need any assistance.