Is MendMD Down Right Now? Live MendMD Status & Outages | IsDown incident
Support Chat Vendor Incident
Is MendMD Down Right Now? Live MendMD Status & Outages | IsDown experienced a minor incident on June 4, 2024 affecting Live Chat Technical Support, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 04, 2024, 03:24 PM UTC
Support chat is not accessible for Mend users via the "Tech Support" button on our portal. This is due to an incident with our support chat vendor: https://status.livechat.com/incidents/n2myv8fwjvnr They are actively investigating this issue. Feel free to reach out to [email protected] for any support request. We're here to help. We will be sure to update the status of this incident as more information becomes available from our vendor.
- investigating Jun 04, 2024, 03:44 PM UTC
Our vendor has reported that they have identified the issue and are currently implementing a fix. We do not yet have functionality. Of course- if you need any assistance, don't hesitate to reach out to [email protected].
- identified Jun 04, 2024, 03:44 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 04, 2024, 04:25 PM UTC
A fix has been implemented by our Support Chat vendor. We currently have full functioning of our Support chat. They are monitoring.
- monitoring Jun 04, 2024, 04:41 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 04, 2024, 04:55 PM UTC
This incident has been resolved.