Is MendMD Down Right Now? Live MendMD Status & Outages | IsDown incident

Vendor Video Incident - Reports of issues joining video appointments

Is MendMD Down Right Now? Live MendMD Status & Outages | IsDown experienced a minor incident on September 6, 2024 affecting Video Sessions, lasting 2d 17h. The incident has been resolved; the full update timeline is below.

Started: Sep 06, 2024, 07:18 PM UTC
Resolved: Sep 09, 2024, 12:54 PM UTC
Duration: 2d 17h
Detected by Pingoru: Sep 06, 2024, 07:18 PM UTC

Affected components

Video Sessions

Update timeline

investigating Sep 06, 2024, 07:18 PM UTC

Our video vendor Vonage has reported service issues that may be affecting the ability for users to join video appointments on the Mend platform: https://vonageapi.statuspage.io/ They are currently investigating. If you encounter any issues, we suggest waiting a few minutes and then refreshing the page. We will be sure to keep you updated on any changes coming from our video vendor. Please don't hesitate to reach out to [email protected], or use the "Tech Support" option on Mend for any other issues.
monitoring Sep 06, 2024, 10:13 PM UTC

Vonage engineering notes that sessions have begun to become restored: https://vonageapi.statuspage.io/ We will continue to monitor the issue on their end. Please don't hesitate to reach out via "Tech Support" or at [email protected] f you need any assistance.
resolved Sep 09, 2024, 12:54 PM UTC

This incident has been resolved by our video vendor.