Mend Outage History

Mend is up right now

Mend had 5 outages in the last 2 years totaling 48h 36m of downtime — averaging 0.2 incidents per month.

There were 5 Mend outages since October 2, 2025 totaling 48h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.mend.io

Critical May 19, 2026

SCA Scan Outage in multiple environments

Detected by Pingoru
May 19, 2026, 08:18 PM UTC
Resolved
May 19, 2026, 08:52 PM UTC
Duration
33m
Affected: Scans ProcessingScans ProcessingScans ProcessingScans ProcessingScans ProcessingScans ProcessingScans Processing
Timeline · 4 updates
  1. investigating May 19, 2026, 08:18 PM UTC

    We are currently investigating an issue affecting Mend CLI and Unified Agent (UA) scans in the saas.mend.io environment. Scans are failing, surfacing to users as: CLI: "Unexpected error while handling request" Unified Agent: "Failed to send request to WhiteSource server: Unexpected error while handling request"

  2. investigating May 19, 2026, 08:21 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 19, 2026, 08:29 PM UTC

    A fix has been implemented and we are currently monitoring the affected environments to confirm full resolution.

  4. resolved May 19, 2026, 08:52 PM UTC

    This incident has been resolved. SCA scans are functioning normally across all affected environments.

Read the full incident report →

Critical April 1, 2026

SAST scan issues on saas-eu.whitesourcesoftware.com

Detected by Pingoru
Apr 01, 2026, 03:04 AM UTC
Resolved
Apr 01, 2026, 07:42 AM UTC
Duration
4h 38m
Affected: SAST
Timeline · 4 updates
  1. identified Apr 01, 2026, 03:04 AM UTC

    We are currently experiencing a database issue affecting SAST functionality on saas-eu.whitesourcesoftware.com. Impact: SAST scans and related features are temporarily unavailable. Status: The issue has been identified and our infrastructure provider is actively working on a resolution. We will provide updates as the situation progresses. We apologize for the inconvenience and appreciate your patience.

  2. monitoring Apr 01, 2026, 03:19 AM UTC

    SAST DB is operational and shortly all SAST functionalities should be fully working

  3. monitoring Apr 01, 2026, 03:20 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 01, 2026, 07:42 AM UTC

    After extended monitoring period we can confirm SAST functionalities are fully restored and functional.

Read the full incident report →

Minor March 17, 2026

Cloud Native Scans service degradation

Detected by Pingoru
Mar 17, 2026, 04:00 PM UTC
Resolved
Mar 19, 2026, 11:25 AM UTC
Duration
1d 19h
Affected: Cloud Native
Timeline · 7 updates
  1. investigating Mar 17, 2026, 11:17 PM UTC

    We are currently experiencing a degradation in our Cloud Native Scans service due to Azure region capacity constraints. Some scans may be delayed or fail to complete. We are actively investigating and will provide updates as they become available.

  2. identified Mar 17, 2026, 11:47 PM UTC

    The Azure region capacity constraints affecting the Cloud Native Scans service have been mitigated. Scans are now running normally. However, historical reachability data is currently unavailable while we work to restore it. We apologize for the inconvenience and will post further updates on data availabilit.

  3. identified Mar 17, 2026, 11:48 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Mar 18, 2026, 08:24 AM UTC

    Our team is continuing to work on restoring historical reachability data, we will post further updates as soon as possible

  5. identified Mar 18, 2026, 12:23 PM UTC

    Restore process is progressing. A further update will be sent once the restoration is completed

  6. identified Mar 18, 2026, 05:32 PM UTC

    Restore process is still in progress. A further update will be sent once the restoration is completed

  7. resolved Mar 19, 2026, 11:25 AM UTC

    Recent reachability traces (since January 2026) were restored The rest of the history will be restored continuously until it is completed successfully.

Read the full incident report →

Notice March 10, 2026

Outage in saas.whitesourcesoftware.com - Login issues

Detected by Pingoru
Mar 10, 2026, 08:00 PM UTC
Resolved
Mar 10, 2026, 08:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 10, 2026, 10:17 PM UTC

    The saas.whitesourcesoftware.com environment experienced failures when attempting to log in via SAML/SSO authentication in the Mend Platform. Affected users received an "Internal Server Error" when attempting to authenticate. The issue was addressed, login functionality has been fully restored as of 21:56 UTC.

Read the full incident report →

Notice October 2, 2025

Container Scan Delays - All Environments

Detected by Pingoru
Oct 02, 2025, 08:21 PM UTC
Resolved
Oct 02, 2025, 04:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 02, 2025, 08:21 PM UTC

    We experienced a temporary performance issue that affected container scan processing across all environments. The root cause has been identified and corrective actions have been taken to restore normal service. We apologize for the disruption and appreciate your understanding.

Read the full incident report →