Memsource incident

Degraded Performance of Project Management in Phrase TMS (EU) and Phrase TMS (US) between 8:18 AM and 3:05 PM CEST

Minor Resolved View vendor source →

Memsource experienced a minor incident on August 20, 2024 affecting Project management and Project management, lasting 3h 33m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2024, 09:39 AM UTC
Resolved
Aug 20, 2024, 01:13 PM UTC
Duration
3h 33m
Detected by Pingoru
Aug 20, 2024, 09:39 AM UTC

Affected components

Project managementProject management

Update timeline

  1. investigating Aug 20, 2024, 09:39 AM UTC

    Pre-translation from translation memories (TMs) currently does not work. We are investigating this issue.

  2. investigating Aug 20, 2024, 09:46 AM UTC

    We are continuing to investigate this issue.

  3. identified Aug 20, 2024, 10:03 AM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Aug 20, 2024, 10:32 AM UTC

    We are continuing to work on a fix for this issue.

  5. identified Aug 20, 2024, 11:04 AM UTC

    We keep actively working on the solution.

  6. identified Aug 20, 2024, 11:46 AM UTC

    The issue is under review, and we are working towards a fix.

  7. identified Aug 20, 2024, 12:20 PM UTC

    The fix was successfully tested and is being deployed to the production environment.

  8. monitoring Aug 20, 2024, 12:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  9. resolved Aug 20, 2024, 01:13 PM UTC

    This incident has been resolved.