Memsource incident

Degraded Performance of the Workflow Engine Component in Phrase Orchestrator (EU) between February 5, 2025 1:01 PM CET and February 5, 2025 4:50 PM CET

Minor Resolved View vendor source →

Memsource experienced a minor incident on February 5, 2025 affecting Legacy Workflow Engine, lasting 2h 15m. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2025, 01:44 PM UTC
Resolved
Feb 05, 2025, 04:00 PM UTC
Duration
2h 15m
Detected by Pingoru
Feb 05, 2025, 01:44 PM UTC

Affected components

Legacy Workflow Engine

Update timeline

  1. investigating Feb 05, 2025, 01:45 PM UTC

    We are currently investigating an issue with workflow executions.

  2. investigating Feb 05, 2025, 01:50 PM UTC

    Users might currently see delays in workflow executions.

  3. identified Feb 05, 2025, 02:19 PM UTC

    We discovered the issue and are clearing the workflow execution queue. Workflows should be able to run normally again, but their processing might take some time.

  4. monitoring Feb 05, 2025, 02:37 PM UTC

    We are currently monitoring the situation while the workflow execution queue is being cleared.

  5. monitoring Feb 05, 2025, 03:12 PM UTC

    All messages from the queue have been processed. We keep monitoring the situation.

  6. resolved Feb 05, 2025, 04:00 PM UTC

    The workflow engine performance is back to normal.