MemberSuite experienced a minor incident on May 15, 2024 affecting Console (UI) and Portal (v4) and 1 more component, lasting 18h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Console (UI)Portal (v4)Portal (v5)API v1 (SOAP)API v2 (REST)
Update timeline
- investigating May 15, 2024, 05:30 PM UTC
We are experiencing an issue with SendGrid that is preventing emails from sending. The status page will be updated once email service has been restored
- resolved May 16, 2024, 11:55 AM UTC
The issue with Sendgrid has been resolved, emails are now sending. We are still monitoring the situation and will report if any disruptions occur. Sorry for the inconvenience.