Membership.io incident

Payment Status and Account Access Reporting Error

Notice Resolved View vendor source →

Membership.io experienced a notice incident on July 30, 2025, lasting 22h 12m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2025, 03:37 PM UTC
Resolved
Jul 31, 2025, 01:50 PM UTC
Duration
22h 12m
Detected by Pingoru
Jul 30, 2025, 03:37 PM UTC

Update timeline

  1. identified Jul 30, 2025, 03:37 PM UTC

    Please be advised some users may have seen a reporting error in cancelled member accounts reporting as being given "lifetime access" We are working on a resolution and will have services and status reporting correctly as soon as possible.

  2. monitoring Jul 30, 2025, 04:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 30, 2025, 05:10 PM UTC

    We have implemented a fix for the issue and are monitoring its progress. The resolution period is longer for those with larger audiences. We appreciate your patience.

  4. monitoring Jul 30, 2025, 10:12 PM UTC

    Fix Implemented Issues resolved we are monitoring the resolution for any other issues.

  5. resolved Jul 31, 2025, 01:50 PM UTC

    This incident has been resolved.