Melbourne IT experienced a major incident on May 1, 2026, lasting 7m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 01, 2026, 05:45 AM UTC
Our customer care team are currently experiencing a higher-than-usual support workload as a result of ongoing security updates related to recent up-stream cPanel vulnerabilities. Our team is actively working through all customer related requests as quickly as possible. However, as a result, support response times may be slightly longer than usual during this period. We thank you so much for your patience with our team, and your understanding while we continue to assist affected customers.