MeetingOne incident
MeetingOne Service Interruption Notice - US Conferencing
MeetingOne experienced a minor incident on October 5, 2021 affecting Audio Integration with Adobe Connect, lasting 3h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 05, 2021, 12:48 PM UTC
Valued MeetingOne Customer, This is a service interruption notification from the MeetingOne Support team. An issue with Adobe Connect Universal Voice Line not connecting for some customers has been discovered and it is being addressed urgently by the Adobe Connect team. Workaround - Audio Integration is still functioning, however the Universal Voice Line will NOT connect to MeetingOne bridge. Phone attendees and microphone attendees will not be able to speak to each other or be heard. You can switch to VoIP only or Phone only in the audio conference settings The Adobe Support Team is working to resolve the issue as quickly as possible, this is NOT affecting all customers. It is also NOT affecting on-premise or managed services customers You may contact Customer Service at [email protected] or 1-888-523-8445 to reschedule any scheduled events or services. We will provide an additional notification when more information is available. MeetingOne values your business and is doing everything possible to resolve this issue. Thank you, MeetingOne Support Team [email protected] 888.523.8445
- resolved Oct 05, 2021, 04:14 PM UTC
Valued MeetingOne Customer, The Adobe Connect support team has resolved the issue and you can now resume the use of Audio Integration with Adobe Connect. Thank you for your patience as the issue was addressed. MeetingOne Support Team [email protected] 888.523.8445