MeetingOne incident
MeetingOne Service Interruption Notice - Audio Recordings in Online Account Management Portal
MeetingOne experienced a major incident on November 29, 2021 affecting Online Account Management (OAM), lasting 5h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 29, 2021, 03:02 PM UTC
Valued MeetingOne Customer, This is a service interruption notification from the MeetingOne Support team. An issue has been identified with being able to access and download audio recordings in the Online Account Management Portal. Our operations team is working diligently to address the issue. There is no workaround at this time. MeetingOne audio bridge, integration with Adobe Connect and Click&Meet are not effected You may contact Customer Service at [email protected] or 1-888-523-8445 to reschedule any scheduled events or services. We will provide an additional notification when more information is available. MeetingOne values your business and is doing everything possible to resolve this issue. Thank you, MeetingOne Support Team [email protected] 888.523.8445
- resolved Nov 29, 2021, 08:24 PM UTC
Valued MeetingOne Customer, Our Operations Support team has resolved the issue and you now have access to download recordings from the Online Account Management portal. Thank you for your patience as we worked to resolve the issue. MeetingOne Support Team [email protected] 888.523.8445