MeetingOne incident
MeetingOne Service Interruption Notice - US Click&Meet
MeetingOne experienced a critical incident on May 16, 2022 affecting Audio Integration with Adobe Connect and Click&Meet5, lasting 3h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 16, 2022, 02:28 PM UTC
Valued MeetingOne Customer, This is a service interruption notification from the MeetingOne Support team. Our Operations Support team is working diligently to restore the below service(s) as quickly as possible. Audio integration within Adobe Connect is impacted and currently unavailable. Stand-alone audio is available. Click&Meet is not reflecting the status of audio conferences correctly and cannot be used to manage the call. Keypad commands can be used instead to manage the call: https://www.meetingone.com/whitepapers/Audio_Host_Commands.pdf. You may contact Customer Service at [email protected] or 1-888-523-8445 to reschedule any scheduled events or services. We will provide an additional notification when more information is available. MeetingOne values your business and is doing everything possible to resolve this issue. Thank you, MeetingOne Support Team [email protected] 888.523.8445
- resolved May 16, 2022, 05:36 PM UTC
Valued MeetingOne Customer, Our Operations Support team has resolved the issue and you can now resume the use of our services. Thank you for your patience as we worked to resolve the issue. Thank you, MeetingOne Support Team [email protected] 888.523.8445