MeetingOne incident
MeetingOne Service Interruption Notice - US Bridge Adobe Connect Audio Integration and Click&Meet Call Management
MeetingOne experienced a critical incident on July 22, 2022 affecting Audio Integration with Adobe Connect and Click&Meet5, lasting 7h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 22, 2022, 05:31 PM UTC
Valued MeetingOne Customer, This is a service interruption notification from the MeetingOne Support team. Our Operations Support team is working diligently to restore the below service(s) as quickly as possible. Adobe Connect Audio Integration and Click&Meet Call Management are currently experiencing an issue. Phone only audio calls are NOT impacted. If you're wanting to manage an audio call without Click&Meet, a host can use phone keypad commands: https://www.meetingone.com/whitepapers/Audio_Host_Commands.pdf You may contact Customer Service at [email protected] or 1-888-523-8445 to reschedule any scheduled events or services. We will provide an additional notification when more information is available. MeetingOne values your business and is doing everything possible to resolve this issue. Thank you, MeetingOne Support Team [email protected] 888.523.8445
- investigating Jul 22, 2022, 06:29 PM UTC
We will be performing emergency maintenance on our audio bridge tonight to resolve this issue. Start time: 7:00 pm MT Duration: 4 hours The maintenance will impact audio only calls as well.
- resolved Jul 23, 2022, 01:13 AM UTC
This incident has been resolved.