MeetingOne incident
MeetingOne Service Interruption Notice - US Audio Integration with Adobe Connect
MeetingOne experienced a major incident on October 7, 2022 affecting Audio Integration with Adobe Connect, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 07, 2022, 03:49 PM UTC
Valued MeetingOne Customer, This is a service interruption notification from the MeetingOne Support team. An issue with Adobe Connect Integrated audio not being able to start has been discovered and it is being addressed urgently by the Adobe Connect team. Workaround - Standalone MeetingOne audio is functioning without an issue. You can switch to Phone only or VoIP only in the audio conference settings. The option to have both phone attendees and microphone attendees is currently not an option. You may contact Customer Service at [email protected] or 1-888-523-8445 to reschedule any scheduled events or services. We will provide an additional notification when more information is available. MeetingOne values your business and is doing everything possible to resolve this issue. Thank you, MeetingOne Support Team [email protected] 888.523.8445
- resolved Oct 07, 2022, 04:36 PM UTC
Valued MeetingOne Customer, The Adobe Connect support team has resolved the issue and you can now resume the use of Audio Integration with Adobe Connect. Thank you for your patience as the issue was addressed. MeetingOne Support Team [email protected] 888.523.8445