MeetingOne incident

Adobe Connect audio integration not working with the European audiorooms - M1#2573033606

Major Resolved View vendor source →

MeetingOne experienced a major incident on April 5, 2024 affecting Audio Integration with Adobe Connect, lasting 3h 36m. The incident has been resolved; the full update timeline is below.

Started
Apr 05, 2024, 12:06 PM UTC
Resolved
Apr 05, 2024, 03:43 PM UTC
Duration
3h 36m
Detected by Pingoru
Apr 05, 2024, 12:06 PM UTC

Affected components

Audio Integration with Adobe Connect

Update timeline

  1. investigating Apr 05, 2024, 12:06 PM UTC

    English ---------- Dear customer, The audio integration in Adobe Connect is not working currently with your European AudioOne rooms. You can use Adobe Connect rooms and your audio rooms in parallel without audio integration until this issue to be fixed. Adobe and MeetingOne are working to solve this issue as soon as possible. Français ---------- Cher client, L'intégration audio dans Adobe Connect ne fonctionne pas actuellement avec nos salles AudioOne européennes. Vous pouvez toutefois utiliser les salles Connect et AudioOne en parallèle sans l'intégration audio jusqu'à la résolution de ce problème. Adobe et MeetingOne mettent tout en œuvre pour résoudre ce problème dans les plus brefs délais. Thank you/Merci MeetingOne Teams

  2. resolved Apr 05, 2024, 03:43 PM UTC

    This incident has been resolved.