MeetingOne incident

Adobe Connect audio integration not working with the American audiorooms

Major Resolved View vendor source →

MeetingOne experienced a major incident on June 11, 2024 affecting Audio Integration with Adobe Connect, lasting 3h 32m. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2024, 11:47 AM UTC
Resolved
Jun 11, 2024, 03:19 PM UTC
Duration
3h 32m
Detected by Pingoru
Jun 11, 2024, 11:47 AM UTC

Affected components

Audio Integration with Adobe Connect

Update timeline

  1. investigating Jun 11, 2024, 11:47 AM UTC

    Dear customer, The audio integration in Adobe Connect is not working currently with your American AudioOne rooms. You can use Adobe Connect rooms and your audio rooms in parallel without audio integration until this issue to be fixed. Adobe and MeetingOne are working to solve this issue as soon as possible. Thank you MeetingOne Teams

  2. resolved Jun 11, 2024, 03:19 PM UTC

    Valued MeetingOne Customer, The integration issue with Adobe has been resolved. Audio conference is now starting normally in Adobe rooms. We apologize for any inconvenience this caused. Operations are fully functional. Thank you, MeetingOne