Med-Metrix Outage History

Med-Metrix is up right now

Med-Metrix had 1 outage in the last 2 years totaling 24h 13m of downtime — averaging 0 incidents per month.

There was 1 Med-Metrix outage since October 20, 2025 totaling 24h 13m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.patientpal.com

Major October 20, 2025

AWS Outage

Detected by Pingoru
Oct 20, 2025, 05:02 PM UTC
Resolved
Oct 21, 2025, 05:16 PM UTC
Duration
1d
Affected: DatabaseInsurance Eligibility API
Timeline · 2 updates
  1. identified Oct 20, 2025, 05:02 PM UTC

    Amazon Web Services is experiencing a major outage which is impacting several services and vendors. Insurance verification features are impacted. Amazon is working on to resolve the outage as quickly as possible. Med-Metrix is actively monitoring the outage and will share updates as they are provided to us by AWS Support. Thank you for your patience and understanding.

  2. resolved Oct 21, 2025, 05:16 PM UTC

    AWS has been restored and all affected services are operational again.

Read the full incident report →