MealSuite experienced a minor incident on July 26, 2021 affecting MealSuite, lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 26, 2021, 06:11 PM UTC
The MealSuite technical teams are investigating temporary losses of connection to the Synergy core system, during this period you may encounter slower performance or brief moments of the inability to log in. - Impacted Databases: Synergy & Revera core systems (Touch applications are not impacted) - Estimated Time of Resolution: Under investigation We will continue to provide you updates as we progress through the investigation. System status can be checked at any time by visiting status.mealsuite.com or from the in app chat application.
- investigating Jul 26, 2021, 07:21 PM UTC
The MealSuite technical teams are continuing to investigate intermittent losses of connection to the Synergy core system, during this period you may encounter 10-15 second periods of slower performance or the inability to log in. Impacted Databases: Synergy & Revera core systems (Touch applications are not impacted) Estimated Time of Resolution: Under investigation We will continue to provide you updates as we progress through the investigation. System status can be checked at any time by
- resolved Jul 26, 2021, 07:28 PM UTC
The MealSuite technical teams have resolved the intermittent losses of connection to the Synergy core system. System status can be checked at any time by visiting status.mealsuite.com or from the in app chat application.