MealSuite experienced a major incident on August 21, 2021 affecting MealSuite Touch, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Affected components
MealSuite Touch
Update timeline
- investigating Aug 21, 2021, 01:58 PM UTC
The MealSuite technical teams are investigating the inability to generate People Reports in Touch. Impacted Databases: Touch (reports) - Estimated Time of Resolution: Under investigation We will continue to provide you updates as we progress through the investigation. System status can be checked at any time by visiting status.mealsuite.com or from the in app chat application.
- investigating Aug 21, 2021, 02:51 PM UTC
We are continuing to investigate this issue.
- investigating Aug 21, 2021, 04:45 PM UTC
We are continuing to investigate this issue.
- resolved Aug 21, 2021, 04:46 PM UTC
This incident has been resolved.