MealSuite experienced a major incident on September 22, 2021 affecting MealSuite, lasting 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2021, 02:31 PM UTC
The MealSuite technical teams have been notified of the inability to log into MyUSuite & MealSuite and are currently investigating the issue. Impacted Databases: MealSuite & MyUSuite, this excludes Touch, Point of Sale and Synergy systems. Potentially Impacted Areas: Login Page We will continue to provide you updates as we progress through the investigation. System status can be checked at any time by visiting status.mealsuite.com or from the in app chat application.
- resolved Sep 22, 2021, 02:47 PM UTC
The MealSuite technical teams have resolved the inability to log into MyUSuite & MealSuite systems. You may subscribe to our notification system to receive real time updates via text or email on all system operations by visiting status.mealsuite.com.