MealSuite experienced a critical incident on October 8, 2021 affecting MealSuite, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 08, 2021, 06:20 PM UTC
October 8th, 2021 1:20 PM CST The MealSuite technical teams have been notified of the inability to log into MyUSuite & MealSuite and are currently investigating the issue. Impacted Databases: MealSuite & MyUSuite, this excludes Touch, Point of Sale and Synergy systems. Potentially Impacted Areas: Login Page We will continue to provide you updates as we progress through the investigation.
- investigating Oct 08, 2021, 06:24 PM UTC
We are continuing to investigate this issue.
- resolved Oct 08, 2021, 07:03 PM UTC
October 8th, 2021 2:00 PM CST The MealSuite Technical teams have resolved the inability to login to our core application. System status can be checked at any time by visiting status.mealsuite.com or from the in app chat application.