MealSuite experienced a major incident on October 19, 2021 affecting MealSuite Touch and MealSuite Point of Sale, lasting 4m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 19, 2021, 01:38 PM UTC
The MealSuite technical teams have been notified of the inability to see all menu items on POS and Touch Menuboards and are currently investigating the issue. Impacted Databases: POS and Touch Menu boards, this excludes core MealSuite and Synergy. We will continue to provide you updates as we progress through the investigation. System status can be checked at any time by visiting status.mealsuite.com or from the in app chat application.
- resolved Oct 19, 2021, 01:42 PM UTC
The MealSuite technical teams have resolved all issues. System status can be checked at any time by visiting status.mealsuite.com or from the in app chat application.