MealSuite experienced a major incident on November 6, 2022 affecting MealSuite Touch and MealSuite and 1 more component, lasting 10h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 06, 2022, 05:42 PM UTC
Time: 12:15 PM CST The MealSuite technical teams are continuing to investigate reports of the inability to access the core application. During this time, access to our Touch application may be affected.
- investigating Nov 06, 2022, 06:14 PM UTC
Time: 12:15 PM CST The MealSuite technical teams are continuing to investigate reports of the inability to access the core application. During this time, access to our Touch application may be affected.
- investigating Nov 06, 2022, 07:08 PM UTC
Time: 1:10 PM CST The MealSuite technical teams are continuing to investigate reports of the inability to access the core application. During this time, access to our Touch application may be affected.
- investigating Nov 06, 2022, 08:09 PM UTC
Time: 2:00 PM CST The MealSuite technical teams are aware of the reports of the inability to access the core application as well as our Touch application. Our teams are working to resolve these issue as soon as possible.
- identified Nov 06, 2022, 09:08 PM UTC
Time: 3:00 PM CST The MealSuite technical teams are continuing to work on resolving all issues related to the inability to login to our Core application as well as Touch.
- identified Nov 06, 2022, 10:00 PM UTC
Time: 4:00 PM CST The MealSuite technical teams are continuing to work through resolving the inability to login to our Core application as well as parts of our Touch application.
- identified Nov 06, 2022, 10:58 PM UTC
Time: 5:00 PM CST The MealSuite technical teams are continuing to work through issues preventing users from accessing the core system as well as parts of our Touch application.
- identified Nov 07, 2022, 12:15 AM UTC
Time: 6:15 pm CST The MealSuite technical teams are continuing to work on resolving all issues related to the inability to login to our Core application as well as parts of our Touch application.
- resolved Nov 07, 2022, 04:23 AM UTC
The MealSuite technical teams have resolved the inability to access our Core, Touch and Point of Sale applications. You may subscribe to our notification system to receive real time updates via text or email on all system operations by visiting status.mealsuite.com.