MealSuite experienced a major incident on February 8, 2023 affecting MealSuite Touch and MealSuite and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 08, 2023, 12:31 PM UTC
The MealSuite technical teams are investigating reports of inability to generate Production and People reports in our Core Synergy application, which may impact usability of the Touch application. We will continue to provide you updates as we progress through the investigation. System status can be checked at any time by visiting status.mealsuite.com.
- identified Feb 08, 2023, 12:58 PM UTC
The MealSuite technical teams are continuing to work towards resolving the inability to generate Production and People reports in our Core Synergy application, which may impact usability of the Touch application. We will continue to provide you updates as we progress through the investigation. System status can be checked at any time by visiting status.mealsuite.com.
- resolved Feb 08, 2023, 01:08 PM UTC
The MealSuite technical teams have resolved any issues with the inability to generate Production and People reports in our Core Synergy application, which may impact usability of the Touch application. You may subscribe to our notification system to receive real time updates via text or email on all system operations by visiting status.mealsuite.com.