MealSuite experienced a major incident on March 9, 2023 affecting MealSuite Touch and MealSuite and 1 more component, lasting 2h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 09, 2023, 01:49 PM UTC
The MealSuite technical teams are investigating reports of the inability to access our Synergy Core and all Touch and Point of Sale applications. This may impact your ability to access these systems. Please note, Core systems in the US are not impacted although Touch and POS may be inaccessible. We will continue to provide you updates as we progress through the investigation. System status can be checked at any time by visiting status.mealsuite.com.
- identified Mar 09, 2023, 02:33 PM UTC
he MealSuite technical teams have resolved the inability to access our Touch and Point of Sale applications and are in the process of restoring Synergy Core application. We recommend restarting your Touch/POS printers and terminals if you are experiencing issues with the devices connecting. We will provide another status update on Synergy Core in the next 30 minutes.
- identified Mar 09, 2023, 03:12 PM UTC
The MealSuite technical teams are continuing to work on restoring the Synergy Core database. We will continue to provide frequent updates on the status of Synergy Core.
- identified Mar 09, 2023, 03:52 PM UTC
The MealSuite technical teams are continuing to work on restoring the Synergy Core database. We will continue to provide frequent updates on the status of Synergy Core.
- identified Mar 09, 2023, 04:30 PM UTC
The MealSuite technical teams are continuing to work on restoring the Synergy Core database. We will continue to provide frequent updates on the status of Synergy Core.
- resolved Mar 09, 2023, 04:39 PM UTC
The MealSuite technical teams have resolved any issues accessing the Synergy Core applications. You may subscribe to our notification system to receive real time updates via text or email on all system operations by visiting status.mealsuite.com.