MealSuite experienced a major incident on May 2, 2023 affecting MealSuite Touch and MealSuite and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 02, 2023, 04:22 PM UTC
The MealSuite technical teams are investigating reports of the inability to access our Core, Touch and Point of Sale applications in Synergy. This may impact your ability to access these systems. Please note, the Synergy, MealSuite, MyUSuite system(s) are not impacted by this issue. We will continue to provide you updates as we progress through the investigation. System status can be checked at any time by visiting status.mealsuite.com.
- investigating May 02, 2023, 04:27 PM UTC
We are continuing to investigate this issue.
- resolved May 02, 2023, 04:40 PM UTC
The MealSuite technical teams have resolved any issues accessing the Core applications. You may subscribe to our notification system to receive real time updates via text or email on all system operations by visiting status.mealsuite.com.