MealSuite experienced a major incident on January 30, 2024 affecting MealSuite Touch, lasting 17m. The incident has been resolved; the full update timeline is below.
Affected components
MealSuite Touch
Update timeline
- investigating Jan 30, 2024, 02:50 PM UTC
8:44 AM CST The MealSuite technical teams are investigating reports of inability to view orders on KMS Screens and view orders placed in AO through MealSuite Touch which may affect the ability to run People and Production reports in our MealSuite Core application. We will continue to provide you updates as we progress through the investigation. System status can be checked any time by visiting status.mealsuite.com
- resolved Jan 30, 2024, 03:07 PM UTC
9:03 AM CST We have resolved all issues with KMS and placing orders and will monitor performance to ensure our systems are performing properly. -Team MealSuite