MealSuite experienced a major incident on June 25, 2024 affecting MealSuite Touch and MealSuite Point of Sale, lasting 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 25, 2024, 04:43 PM UTC
The MealSuite technical teams have identified an issue which could cause errors when attempting to place orders in Instant Ordering or when firing a POS tickets to your KMS screen. We will continue to provide updates until issue is resolved.
- resolved Jun 25, 2024, 05:27 PM UTC
The MealSuite technical teams have resolved an issue which could cause errors when attempting to place orders in Instant Ordering or when firing a POS tickets to your KMS screen. You may subscribe to our notification system to receive real time updates via text or email on all system operations by visiting status.mealsuite.com.