MealSuite experienced a critical incident on June 26, 2024 affecting MealSuite Touch and MealSuite Point of Sale, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 26, 2024, 12:43 PM UTC
The MealSuite technical teams are investigating reports of the inability to place orders in our POS and/or Touch applications. This does not impact your ability to access our Core application. We will continue to provide you updates as we progress through the investigation. System status can be checked at any time by visiting status.mealsuite.com.
- investigating Jun 26, 2024, 12:43 PM UTC
We are continuing to investigate this issue.
- identified Jun 26, 2024, 01:15 PM UTC
The MealSuite technical teams continuing to investigate the inability to place orders in our POS and/or Touch applications. This does not impact your ability to access our Core application. We will continue to provide you updates as we progress through the investigation. System status can be checked at any time by visiting status.mealsuite.com.
- identified Jun 26, 2024, 01:43 PM UTC
The MealSuite technical teams continuing to investigate the inability to place orders in our POS and/or Touch applications. This does not impact your ability to access our Core application. We will continue to provide you updates as we progress through the investigation. System status can be checked at any time by visiting status.mealsuite.com.
- resolved Jun 26, 2024, 02:02 PM UTC
The MealSuite technical teams have resolved any issues placing orders in the Touch and/or POS applications. You may subscribe to our notification system to receive real time updates via text or email on all system operations by visiting status.mealsuite.com.