MealSuite experienced a minor incident on November 1, 2024 affecting MealSuite Touch and MealSuite and 1 more component, lasting 5h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 01, 2024, 01:37 PM UTC
The MealSuite technical teams are investigating reports of the inability to access our Synergy Core application. This may impact your ability to access Core, as well as generate information in our Touch and POS applications. We will continue to provide you updates as we progress through the investigation. System status can be checked at any time by visiting status.mealsuite.com.
- investigating Nov 01, 2024, 02:04 PM UTC
The MealSuite technical teams are continuing to investigate reports of intermittent login issues to our Synergy Core application. This may impact your ability to access Core, as well as generate information in our Touch and POS applications. We will continue to provide you updates as we progress through the investigation. System status can be checked at any time by visiting status.mealsuite.com.
- monitoring Nov 01, 2024, 02:52 PM UTC
The MealSuite technical teams have been able to isolate the issue specific to Cogeco Internet Services in Ontario and their resellers. If you are using this internet provider, you may experience difficulties accessing Core and generating information in our Touch and POS applications. As the current issue is specific to Cogeco service providers, we will pause progress updates for now. We will send you an update as soon as we receive confirmation of a resolution from Cogeco.
- resolved Nov 01, 2024, 06:59 PM UTC
The MealSuite technical teams have received confirmation that the issue specific to Cogeco Internet Services in Ontario and their resellers has been resolved.