MealSuite experienced a notice incident on January 22, 2025 affecting MealSuite Touch and MealSuite, lasting 3h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 22, 2025, 11:29 AM UTC
Time: 5:15 am CST Our MealSuite technical team is actively investigating the issue affecting the ability to place orders or print tray tickets for Advanced Ordering and Instant ordering in both our Core and Touch applications. Resolving this is our top priority, and we are committed to keeping you informed every step of the way. We will provide updates as soon as we have more information. Thank you for your patience and understanding as we work to resolve this matter.
- identified Jan 22, 2025, 12:44 PM UTC
Our MealSuite technical team has identified an issue preventing the ability to generate meal tickets and place orders in Advanced Ordering. The team is actively working on a resolution and estimates this will be resolved by 9:00 AM EST. We will continue to provide updates if anything changes. If you need immediate assistance with ticket generation, please contact our support team for assistance. System status can be checked at any time by visiting status.mealsuite.com. Thank you for your patience as we work to resolve this issue.
- identified Jan 22, 2025, 02:40 PM UTC
We are continuing to work on a fix for this issue.
- identified Jan 22, 2025, 02:40 PM UTC
Our MealSuite technical team has successfully resolved the issue that was preventing meal ticket generation and order placement in Advanced Ordering. If you are still experiencing any difficulties, please don’t hesitate to reach out to our support team. You can contact us via email at [email protected] or by phone at 1-800-383-1999, extension 2. We sincerely appreciate your patience and understanding while we worked to resolve this matter. Your experience is our top priority, and we’re here to assist with anything you need. Thank you for being a valued MealSuite customer!
- resolved Jan 22, 2025, 02:40 PM UTC
Our MealSuite technical team has successfully resolved the issue that was preventing meal ticket generation and order placement in Advanced Ordering. If you are still experiencing any difficulties, please don’t hesitate to reach out to our support team. You can contact us via email at [email protected] or by phone at 1-800-383-1999, extension 2. We sincerely appreciate your patience and understanding while we worked to resolve this matter. Your experience is our top priority, and we’re here to assist with anything you need. Thank you for being a valued MealSuite customer!