MealSuite experienced a major incident on May 20, 2025 affecting MealSuite Touch and MealSuite and 1 more component, lasting 2h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2025, 06:28 PM UTC
The MealSuite technical teams are investigating reports of degraded performance with the generation of reports in our Core application, which may impact usability of Touch & POS. We will continue to provide you updates as we progress through the investigation. System status can be checked at any time by visiting status.mealsuite.com.
- investigating May 20, 2025, 07:11 PM UTC
The MealSuite technical teams are investigating reports of degraded performance with the generation of reports in our Core application. We will continue to provide you updates as we progress through the investigation. System status can be checked at any time by visiting status.mealsuite.com.
- resolved May 20, 2025, 08:43 PM UTC
The MealSuite technical teams have resolved any issues the degraded performance in our Core application which inhibited the ability to generate reports. You may subscribe to our notification system to receive real time updates via text or email on all system operations by visiting status.mealsuite.com.