MB connect line incident
Abnormal situtation automatically detected on: mbCONNECT24 Europe V2
MB connect line experienced a critical incident on May 4, 2022 affecting mbCONNECT24 Europe V2, lasting 4h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 04, 2022, 08:57 AM UTC
This message was automatically generated by our monitoring system. The technical staff is now looking into the issue and will update this incident ASAP.
- identified May 04, 2022, 09:12 AM UTC
Due to an internal server problem, the routing table did not work as expected anymore and the server needed to be restarted by our technical staff. Server is back online again and devices are already re-connecting again. Due to the high amount of incoming connections, it will take some time until all connections are re-established again. It could also come to login problems to your account, we ask you for your patience and to try it again at a later stage.
- monitoring May 04, 2022, 10:04 AM UTC
Performance is still degraded as connections are still coming in, we keep monitoring the situation.
- resolved May 04, 2022, 01:24 PM UTC
Most of the connecitons are back again. We consider this incident resolved.