MB connect line experienced a major incident on January 22, 2025 affecting mbCONNECT24 Europe V2, lasting 2h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 22, 2025, 04:09 PM UTC
We are experiencing temporary connectivity issues with our system. The R&D team is informed and the situation is being investigated. Users of the system might have problems connecting to the system. We will keep you updated
- identified Jan 22, 2025, 04:10 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 22, 2025, 04:37 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jan 22, 2025, 05:57 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 22, 2025, 05:57 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 22, 2025, 06:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 22, 2025, 06:48 PM UTC
We experienced connection issues due to a proxy misconfiguration. The connection has been restored, and devices are currently reconnecting. We expect it to take approximately 30 minutes for all devices to be back online.