Matillion incident

Hub Billing: Customers intermittently unable to report on credit usage

Notice Resolved View vendor source →

Matillion experienced a notice incident on September 3, 2024 affecting Hub, lasting 13d 23h. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2024, 01:31 PM UTC
Resolved
Sep 17, 2024, 01:25 PM UTC
Duration
13d 23h
Detected by Pingoru
Sep 03, 2024, 01:31 PM UTC

Affected components

Hub

Update timeline

  1. investigating Sep 03, 2024, 01:31 PM UTC

    Some customers may experience errors when trying to report on current or historical credit usage from the Hub

  2. investigating Sep 03, 2024, 04:39 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 04, 2024, 09:04 AM UTC

    We are continuing to investigate this issue.

  4. identified Sep 04, 2024, 03:31 PM UTC

    We are currently testing and rolling out a solution for this issue.

  5. identified Sep 05, 2024, 11:38 AM UTC

    We are currently testing and rolling out a solution for this issue.

  6. resolved Sep 17, 2024, 01:25 PM UTC

    This incident has been resolved.