MathWorks had 42 outages in the last 2 years totaling 344h 35m of downtime — averaging 1.7 incidents per month.
There were 42 MathWorks outages since November 22, 2024 totaling 344h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some users are experiencing degradation with create account and SSO workflows. We are investigating.
We are continuing to monitor the application for any issues.
We have verified that the fix that was applied has resolved the issue.
Starting 11:00 AM EDT, users may experience issues with downloads, activating and managing licenses, and creating trials.
A fix was implemented after which all impacted applications have recovered.
Starting 10:53 AM EDT, users may experience issues with downloads, activating and managing licenses, and creating trials.
A fix was implemented after which all impacted applications are working as expected.
As of 1:30 PM EDT, several applications (refer to table below for status) are experiencing degradation in service. We have identified the root cause and are working on implementing a fix.
MATLAB Grader is impacted by the current incident as well.
A fix was implemented after which all applications are operating normally.
As of 3am EDT, users may not be able to log into MATLAB Online, MATLAB Mobile and Online Courses App. Users who were already logged in are not impacted.
We have implemented a fix after which all impacted applications are operating normally.
As of 3:30 AM EDT, users are unable to log into MATLAB Online. Existing logged in users are not impacted.
We are continuing to investigate. MATLAB Mobile is impacted as well.
MATLAB Online and MATLAB Mobile have been restored.
All impacted applications have been restored.
Some customers may have experienced degradation in service for MATLAB Online, MATLAB Mobile, and Online Courses App between 9:30 AM and 12:15 PM. We have applied a fix after which all applications are working as expected.
The Thingspeak web application is currently down.
The issue with the application has been resolved.
The issue has been identified and a fix is being implemented.
Fix has been implemented and services have been restored.
Some users may have experienced performance degradation when using MATLAB Online, Mobile and Drive between 7am - 12:30pm EDT.
Starting around 5:10 am, some users may have experienced degradation when accessing Cody, MATLAB Answers, Add-ons, career website, and with product downloads.
We have implemented a fix which has restored functionality for all impacted applications.
We have verified that there is no further impact to the applications.
An issue with Add-on Explorer is causing intermittent errors. We are investigating.
These issues have been resolved.
These issues have been resolved.
Some users may have experienced degradation in service while downloading products between 8:18 PM and 8:38 PM EST.
Users may have experienced issues accessing MATLAB Drive between 11:20 and 11:35am EST.
Starting at 5:30 AM EST, there are issues with the Downloads and License Center applications. We are investigating.
These issues have been identified and cleared.
There was a temporary issue that caused License Center to not have access to a user's license data. This issue has been resolved.