MathWorks Outage History

Started Jun 27, 2025, 05:00 AM UTC· resolved Jun 27, 2025, 05:00 AM UTC

1. resolved Jun 27, 2025, 06:11 AM UTC

   Some users may have experienced errors when accessing some applications, including MATLAB Answers and Careers, between 1 AM - 2:02 AM EDT.

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Started Jun 26, 2025, 01:55 PM UTC· resolved Jun 27, 2025, 06:31 PM UTC

1. investigating Jun 26, 2025, 01:55 PM UTC

   Some users are experiencing degradation with create account and SSO workflows. We are investigating.

2. investigating Jun 26, 2025, 11:36 PM UTC

   We are continuing to monitor the application for any issues.

3. resolved Jun 27, 2025, 06:31 PM UTC

   We have verified that the fix that was applied has resolved the issue.

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Started Jun 25, 2025, 03:38 PM UTC· resolved Jun 25, 2025, 04:44 PM UTC

1. investigating Jun 25, 2025, 03:38 PM UTC

   Starting 11:00 AM EDT, users may experience issues with downloads, activating and managing licenses, and creating trials.

2. resolved Jun 25, 2025, 04:44 PM UTC

   A fix was implemented after which all impacted applications have recovered.

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Started Jun 23, 2025, 03:40 PM UTC· resolved Jun 23, 2025, 04:01 PM UTC

1. investigating Jun 23, 2025, 03:40 PM UTC

   Starting 10:53 AM EDT, users may experience issues with downloads, activating and managing licenses, and creating trials.

2. resolved Jun 23, 2025, 04:01 PM UTC

   A fix was implemented after which all impacted applications are working as expected.

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Started Jun 17, 2025, 06:12 PM UTC· resolved Jun 17, 2025, 07:21 PM UTC

1. identified Jun 17, 2025, 06:12 PM UTC

   As of 1:30 PM EDT, several applications (refer to table below for status) are experiencing degradation in service. We have identified the root cause and are working on implementing a fix.

2. identified Jun 17, 2025, 06:24 PM UTC

   MATLAB Grader is impacted by the current incident as well.

3. resolved Jun 17, 2025, 07:21 PM UTC

   A fix was implemented after which all applications are operating normally.

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Started Jun 11, 2025, 09:21 AM UTC· resolved Jun 11, 2025, 11:16 AM UTC

1. investigating Jun 11, 2025, 09:21 AM UTC

   As of 3am EDT, users may not be able to log into MATLAB Online, MATLAB Mobile and Online Courses App. Users who were already logged in are not impacted.

2. resolved Jun 11, 2025, 11:16 AM UTC

   We have implemented a fix after which all impacted applications are operating normally.

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Started Jun 10, 2025, 09:40 AM UTC· resolved Jun 10, 2025, 04:09 PM UTC

1. investigating Jun 10, 2025, 09:40 AM UTC

   As of 3:30 AM EDT, users are unable to log into MATLAB Online. Existing logged in users are not impacted.

2. investigating Jun 10, 2025, 11:20 AM UTC

   We are continuing to investigate. MATLAB Mobile is impacted as well.

3. identified Jun 10, 2025, 03:39 PM UTC

   MATLAB Online and MATLAB Mobile have been restored.

4. resolved Jun 10, 2025, 04:09 PM UTC

   All impacted applications have been restored.

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Started May 18, 2025, 11:54 PM UTC· resolved Jun 05, 2025, 09:28 PM UTC

1. investigating May 18, 2025, 11:54 PM UTC

   There is an issue with multiple applications. We are assessing impact and investigating the cause.

2. investigating May 18, 2025, 11:54 PM UTC

   We are continuing to investigate this issue.

3. investigating May 19, 2025, 12:51 AM UTC

   We are continuing to investigate this issue.

4. investigating May 19, 2025, 03:41 AM UTC

   We are continuing to investigate this ongoing issue. We will provide updates as they become available.

5. investigating May 19, 2025, 12:28 PM UTC

   We are continuing to investigate this issue.

6. investigating May 19, 2025, 12:54 PM UTC

   We are continuing to investigate this issue.

7. investigating May 19, 2025, 01:46 PM UTC

   We are continuing to investigate this issue.

8. investigating May 19, 2025, 01:48 PM UTC

   We are continuing to investigate this issue.

9. investigating May 19, 2025, 09:05 PM UTC

   We are continuing to investigate this issue.

10. investigating May 20, 2025, 02:18 PM UTC

    Adding ThingSpeak to the list of affected applications.

11. investigating May 21, 2025, 07:45 PM UTC

    Degradation: As of today, MathWorks Account SSO (Single Sign On) and Multi-factor authentication (MFA) are now working, which should fix many of the Sign-On and access issues users have experienced.

12. investigating May 21, 2025, 08:14 PM UTC

    Adding Cloud Center and MATLAB Mobile to impacted applications.

13. investigating May 22, 2025, 06:57 PM UTC

    Updating MATLAB Answers status to Outage.

14. investigating May 23, 2025, 01:41 PM UTC

    MATLAB Online and MATLAB Mobile have been restored. MathWorks Account is experiencing degradation in service which is preventing users from creating new accounts

15. investigating May 24, 2025, 12:10 AM UTC

    Thingspeak has been restored for existing users. MathWorks Account is experiencing degradation in service which is preventing users from creating new accounts. Some users who haven't signed in since 11 Oct 2024 will be unable to signin. Two step verification works intermittently.

16. investigating May 24, 2025, 03:22 PM UTC

    We are continuing to restore systems. More updates as they become available.

17. investigating May 24, 2025, 03:30 PM UTC

    Downloads is still in outage state.

18. investigating May 26, 2025, 12:03 PM UTC

    MathWorks experienced a ransomware attack. We have notified federal law enforcement of this matter. The attack affected our IT systems. Some of our online applications used by customers became unavailable, and certain internal systems used by staff became unavailable, beginning on Sunday, May 18. We have brought many of these systems back online and are continuing to bring other systems back online with the assistance of cybersecurity experts.

19. investigating May 26, 2025, 07:06 PM UTC

    MATLAB Grader and Cody have been restored for existing users.

20. investigating May 27, 2025, 11:59 AM UTC

    We are continuing to investigate this issue.

21. investigating May 27, 2025, 05:04 PM UTC

    MATLAB Answers and Cloud Center have been restored for existing users. File Exchange has been restored for existing users. It is operating in a degraded state with file viewing and GitHub sync not yet enabled.

22. investigating May 28, 2025, 12:33 PM UTC

    File Exchange - Installation of Hardware Support Packages is not currently enabled.

23. investigating May 28, 2025, 04:21 PM UTC

    File Exchange - GitHub Sync, Hardware Support Packages and Support packages are operating normally. File Viewing is not enabled. Add-on Explorer has been restored. It is operating in a degraded state with MathWorks products downloads not enabled.

24. investigating May 29, 2025, 01:31 AM UTC

    Downloads has been restored. License Center has been restored. You can now view and activate licenses, link to licenses, and manage users. However, it is currently operating in a degraded state, so detailed product data, product allocation, buying products, renewing maintenance, and adding new license administrators are not yet available. Add-on Explorer is still in a degraded state. MathWorks Product downloads is now enabled. Self-serve trials of products not currently licensed for is not enabled.

25. investigating May 29, 2025, 09:11 PM UTC

    MathWorks Account has been restored.

26. investigating May 30, 2025, 03:33 PM UTC

    File Exchange has been restored however some earlier GitHub submissions may not have posted yet.

27. investigating Jun 03, 2025, 06:04 PM UTC

    MathWorks Store has been restored. Some license options are not yet available. MATLAB and Simulink Course Schedule has been restored. Multi-attendee quotes are not yet available. License Center restored: product data, product allocation and adding new license administrators. License Center reports are not yet available.

28. investigating Jun 04, 2025, 07:51 PM UTC

    MATLAB and Simulink Course Schedule has been restored.

29. investigating Jun 05, 2025, 02:35 PM UTC

    MathWorks.com has been restored.

30. investigating Jun 05, 2025, 03:24 PM UTC

    Careers at MathWorks, Add-On Explorer, and MathWorks Store have been restored.

31. resolved Jun 05, 2025, 09:28 PM UTC

    License Center has been restored.

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Started May 15, 2025, 04:29 PM UTC· resolved May 15, 2025, 04:29 PM UTC

1. resolved May 15, 2025, 04:29 PM UTC

   Some customers may have experienced degradation in service for MATLAB Online, MATLAB Mobile, and Online Courses App between 9:30 AM and 12:15 PM. We have applied a fix after which all applications are working as expected.

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Started May 05, 2025, 03:05 PM UTC· resolved May 05, 2025, 03:25 PM UTC

1. identified May 05, 2025, 03:05 PM UTC

   The Thingspeak web application is currently down.

2. resolved May 05, 2025, 03:25 PM UTC

   The issue with the application has been resolved.

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Started Apr 04, 2025, 05:39 PM UTC· resolved Apr 04, 2025, 05:46 PM UTC

1. identified Apr 04, 2025, 05:39 PM UTC

   The issue has been identified and a fix is being implemented.

2. resolved Apr 04, 2025, 05:46 PM UTC

   Fix has been implemented and services have been restored.

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Started Apr 03, 2025, 08:28 PM UTC· resolved Apr 03, 2025, 08:28 PM UTC

1. resolved Apr 03, 2025, 08:28 PM UTC

   Some users may have experienced performance degradation when using MATLAB Online, Mobile and Drive between 7am - 12:30pm EDT.

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Started Mar 18, 2025, 11:22 AM UTC· resolved Mar 18, 2025, 07:25 PM UTC

1. identified Mar 18, 2025, 11:22 AM UTC

   Starting around 5:10 am, some users may have experienced degradation when accessing Cody, MATLAB Answers, Add-ons, career website, and with product downloads.

2. monitoring Mar 18, 2025, 12:46 PM UTC

   We have implemented a fix which has restored functionality for all impacted applications.

3. resolved Mar 18, 2025, 07:25 PM UTC

   We have verified that there is no further impact to the applications.

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Started Feb 05, 2025, 02:54 PM UTC· resolved Feb 05, 2025, 04:32 PM UTC

1. investigating Feb 05, 2025, 02:54 PM UTC

   An issue with Add-on Explorer is causing intermittent errors. We are investigating.

2. monitoring Feb 05, 2025, 04:31 PM UTC

   These issues have been resolved.

3. resolved Feb 05, 2025, 04:32 PM UTC

   These issues have been resolved.

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Started Dec 22, 2024, 01:18 AM UTC· resolved Dec 22, 2024, 01:38 AM UTC

1. resolved Dec 22, 2024, 02:00 AM UTC

   Some users may have experienced degradation in service while downloading products between 8:18 PM and 8:38 PM EST.

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Started Dec 10, 2024, 04:20 PM UTC· resolved Dec 10, 2024, 04:35 PM UTC

1. resolved Dec 10, 2024, 08:34 PM UTC

   Users may have experienced issues accessing MATLAB Drive between 11:20 and 11:35am EST.

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Started Nov 22, 2024, 11:23 AM UTC· resolved Nov 22, 2024, 12:09 PM UTC

1. investigating Nov 22, 2024, 11:23 AM UTC

   Starting at 5:30 AM EST, there are issues with the Downloads and License Center applications. We are investigating.

2. resolved Nov 22, 2024, 12:09 PM UTC

   These issues have been identified and cleared.

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